Last Revision Date: November 5, 2008
- What personally identifiable information is collected via this website?
- How is the personally identifiable information collected by Insight used, and with whom may it be shared?
- How long is personally identifiable information retained?
- What other types of information may be collected via this website?
- What policies apply to third party websites that can be accessed via this website?
- How is the collected information protected?
- How can users review and make changes to their information?
- What is this website’s policy on children’s privacy?
We use the term ”users” and “you” throughout this policy to refer to any person that accesses our website. Please carefully review our information collection and privacy practices below.
c/o Insight Communications
810 7th Avenue; 41st Floor
New York, New York 10019
Attn: Legal Department
The information collected via this website falls into two main categories: (1) information voluntarily supplied by users of the website and (2) tracking information recorded as users navigate through the website. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information from which it is possible to identify a particular person.
What personally identifiable information is collected via this website?
To make use of certain features on our website, users need to register and provide personal information as part of the registration process. For example, we may ask for your name, e-mail address, street address, zip code, telephone number and/or birth date before giving you access to certain features available on this website (such as Webmail, Member Services and Online Bill Pay). Additionally, if you wish to automate payments, we may ask for financial account information. In addition, we may ask you for information about your interests in television viewing, sports, personal finance, the performing arts, and the like. The information you supply will help us to offer you more personalized features, complete the particular website function you are using, and tailor our website to your interests to make it more useful to you. The information you supply also enables us to notify you of promotional events, such as contests or sweepstakes, or future marketing efforts or promotions concerning our services or website. We may also offer additional "E-features" that allow visitors to send an e-mail version of an article or certain content appearing on the website to another person.
Supplying requested information is entirely voluntary, but if you choose not to supply it, you may be unable to use the full range of features we make available to other users of our website.
How is the personally identifiable information collected by Insight used, and with whom may it be shared?
When you submit any personally identifiable information over this website, (i) we will use the information for the purposes described at the time you submit it (for example, your email ID and email password will be used to give you access to our Webmail service) and (ii) we may use the information to contact you for customer service purposes, to inform you of important changes or additions to our website or the services offered over our website, to make you aware of other products and services of interest and to send you administrative notices, offers and any other communications that we believe may be of interest to you. Of course, if you want to remain completely anonymous, you’re still free to take advantage of the publicly available content on our website without registration.
We consider the personally identifiable information that you submit via this website to be confidential. We may sometimes disclose personally identifiable information about you to our affiliates or to others who work for us, such as contractors and service providers that help us provide this website and the products and services offered on this website. For example, if you use a credit or debit card to complete a transaction on our website, we may share your personal information and credit card number with a ticket agent, a credit card processing and/or a fulfillment company in order to complete your order, or such service provider(s) may collect that information from you directly, on our behalf.
As our business grows, we may buy or sell various assets. In the unlikely event that Insight, one of its business units, or its stock or assets are acquired by another company, or undergoes a bankruptcy or similar proceeding, information on our website visitors could be among the assets transferred or disclosed to a third party. The recipient of that information may have privacy practices that differ from those in this policy.
We may provide aggregate information about our visitors to Insight Entities, our advertisers, vendors, sponsors, partners, and other third parties, such as how many persons visited a particular page or activity, the average age of our visitors on the site or page, the likes and dislikes of our visitors, or geographic information such as zip code clustering. This aggregate information does not include or reveal personal information about an individual visitor. We may combine this aggregate information with personal information collected in accordance with this policy to create an enhanced database and/or to research or improve our services.
Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards or in chat areas – that information can be seen, collected and used by others besides us. We cannot control and therefore cannot be responsible for any unauthorized third party use of such information. Please respect the privacy of others by not posting their personal information on our site without their permission.
How long is personally identifiable information retained?
We may retain your personally identifiable information as long as necessary to maintain our databases as it relates to website operations, as is consistent with our company’s record retention practices in the ordinary course of business, to ensure individualized website navigation capabilities and/or to comply with federal and state laws or authorized requests for disclosure pursuant to legal process.
What other types of information may be collected via this website?
We also may collect and store non-personal information that is generated automatically as you navigate through our website. For example, to help make the site more responsive to the needs of users, we may employ a standard feature of browser software, called a “cookie,” to assign each user a unique, random number that resides on a user's computer. The cookie does not personally identify the user; it merely identifies the computer with which the user accesses the website. Unless you voluntarily identify yourself (through registration, for example), the website will not be able to identify you, even if a cookie is assigned to the computer. The only personal information a cookie can contain is information supplied by a user.
In addition, our web server may automatically collect limited information about your computer configuration when you visit our website, including the type of browser software you use, the operating system you’re running, the resolution of your computer monitor, the website that referred you, and your IP address. We may use this information to identify your computer so that data (such as the web pages you want to view) can be transmitted to you. We also may use this information for systems administration and trouble shooting purposes.
To help us keep track of how many users are accessing particular pages within our website and seeing particular ads, we also may place a small file, called a web beacon, on some of our pages. These web beacons allow us to track the number of users who view particular pages and particular ads on those pages, so as to report ad performance to the applicable advertiser. Third party advertisers that post banner ads or other forms of advertisements and/or links on our website may use their own web beacons to collect information. Insight does not have control over web beacons utilized by third party advertisers.
What policies apply to the third party websites that can be accessed via this website?
How is the collected information protected?
All information gathered by us on our website is stored within databases accessible only to us and our specifically authorized contractors and vendors. These databases employ certain security features to safeguard the privacy of the stored information, and we will continue to enhance our security procedures as new technology becomes available. However, as effective as any security measure implemented by this website may be, no security system is impenetrable. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. If you don’t want us to know any particular information about you, don’t include it in anything that you submit or post to this website or send to us in e-mail. If you use our website or certain website features to send, receive or post personal or confidential information, you do so at your own risk
How can users review and make changes to their information?
You may review and change information that you provide to us through this website by returning to the pages where you entered it, and reviewing or changing the information directly. You may request changes to some information, such as billing and account information if you are an Insight customer, by contacting your local Insight office.
What is this website’s policy on children’s privacy?
This website is not directed to children under the age of 13 and, in accordance with the Children’s Online Privacy Protection Act of 1998, we do not knowingly collect personally identifiable information from anyone under the age of 13 on this website unless expressly specified on the appropriate pages of the website. Children of any age should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to us or to anyone else.
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