General Questions
How is CA Internet Security Suite 2007 different from F-Secure?
What should I know about CA Internet Security Suite 2007 software?
What if I previously purchased PC security from F-Secure?
Who can get free PC security?
How can I download and install the software?
What are the computer requirements for the software?
How large is the PC security download file?
How do I get support for my free PC Security?
Does CA Internet Security Suite support Macintosh PCs?
Does CA Internet Security Suite support Windows Vista?
What competitor PC security programs does CA detect during the installation process?
How do I uninstall PC security programs already on my computer?

Anti-Virus
What is a virus?
How do anti-virus solutions work?
How do viruses spread?
What kind of damage can viruses cause?
How does CA Anti-Virus provide automated updates?

Firewalls
What is a firewall?
What kinds of threats do firewalls protect against?
If I already have anti-virus and anti-spyware software, do I need a firewall?
What are the features of CA Personal Firewall?

Anti-Spyware
What is Spyware?
How do I get infected with spyware?
Why do I need anti-spyware software?
If I already have anti-virus software, do I need anti-spyware software?
Is my Webmail account protected by Anti-Spam?

Anti-Spam
What is Spam?
How do I get Spam?
Can’t I get rid of spam e-mails by ‘unsubscribing’?
Are there laws to stop spam?

Parental Controls
Do CA Parental Controls work on Macintosh PCs?
How do I block all Internet access with CA Parental Controls for only a part of the day/week?
Do CA Parental Controls filter pornographic e-mails?
How can I block/allow sites that CA Parental Controls don’t block/allow?
Does the CA Parental Control function start automatically?
How do I add more users to the Parental Control feature?
What does Default User mean?
How do I temporarily disable the Parental Control feature?

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How is CA Internet Security Suite 2007 different from F-Secure?

The primary difference is that CA Internet Security Suite 2007 is being offered to you at no charge. Previously, F-Secure PC security software was available only at full retail price.


What should I know about CA Internet Security Suite 2007 software?

CA is a leader in PC Security offering unparalleled security:

• CA offers complete anti-spyware protection
• CA provides software to millions of home users worldwide
• CA Internet Security Suite 2007 gives you the same powerful technology used by the world’s largest businesses, in a format that’s easy-to-use
• The CA Security Advisory Team, a global network of threat research labs focused on PC protection, detect and design protection against threats 24/7
• CA Internet Security Suite 2007 components are ICSA-certified, have earned numerous Checkmark certifications, and PC Magazine Editor’s Choice awards
• The small hard drive footprint and efficient use of system resources insure fast installation, quick scans and superior usability
• Free daily protection updates, free upgrades to the latest product features, and free 24/7 online support help protect you from the latest threats

What if I previously purchased PC security from F-Secure?

If you’ve already purchased PC security from F-Secure, you will continue to be protected for a year from the date of purchase. At that point, you may renew your F-Secure subscription at the then-current rates. Or, if you’re still an Insight Broadband customer, you can take advantage of the free PC security offering available only to Insight Broadband customers.


Who can get free PC security?

This is an offer that is exclusive to all Insight Broadband subscribers in good account standing.


How can I download and install the software?

You can download and install the software by going to InsightBB.com and clicking on the ‘PC Security’ tab on the left-side of the page. Once on the PC Security page, simply click on the ‘Get Started’ link. Step-by-step on-screen instructions will lead you through the download and install process.


What are the computer requirements for the software?

Complete requirements for downloading and installing CA Internet Security Suite 2007 are as follows:

System Requirements:

• Windows 2000 or XP or Windows Vista
• 256 MB RAM
• 533 MHz or higher Pentium-compatible CPU
• 92 MB hard disk space

For Anti-Spam:

• Microsoft Outlook 2000/2002/2003 or Microsoft Outlook Express 5.5/6.0 or higher
• One or more POP3 or MAPI e-mail accounts

Required for All Installations:

• Internet Explorer 5.5 or higher
• Internet access
• Screen resolution of 800x600 or higher

How large is the PC security download file?

Download file size is 50.1 MB.


How do I get support for my free PC Security?

CA provides complete support for your free PC security suite of services. For toll-free phone support, call 1-866-870-5667 or you can visit either the Customer Care or Technical Support websites.

Does CA Internet Security Suite support Macintosh PCs?

Currently, CA Internet Security Suite only runs on Windows-based operating systems.

Does CA Internet Security Suite support Windows Vista?

Yes, CA Internet Security Suite now supports Windows Vista.

What competitor PC security programs does CA detect during the installation process?

Listed below are competitor products that will prevent individual components of CA Internet Security Suite 2007 from installing if they exist on your PC. During the installation process, these components will be identified at which time you will have the option to remove them from your PC. Failure to remove any competitor security components could prevent installation of CA Internet Security Suite 2007. CA Anti-Spam will not install if the following product is present:

• Qurb

CA Anti-Virus will not install if any of the following products are present:

• avast!
• AVG 6.x
• AVG 7.x
• BitDefender 8.0 Pro Plus
• eSafe Protect
• eTrust Antivirus
• eTrust AV 7.x
• eTrust EZ Antivirus 6.0
• eTrust EZ Armor (Unified Client)
• eTrust InoculateIT
• eTrust ITM 8.x
• Frisk F-Prot
• F-Secure Anti-Virus
• Inoculan for Windows 95
• Inoculan for Windows NT
• InoculateIT
• InoculateIT for Windows 95
• InoculateIT for Windows NT
• Kaspersky Antiviral Toolkit Pro
• Kaspersky Anti-Virus Personal
• Kaspersky AV Pro
• McAfee SecurityCenter
• McAfee VirusScan
• McAfee VirusScan Ver 9.0
• NOD32
• Normal Virus Control
• Norton AV 2002
• Norton AV 2003
• Norton AV 2004 & 2005
• Norton AV 2004 Pro
• Panda AV Platinum
• Panda AV Titanium
• RAV Anti-Virus
• Sophos-Sweep95
• Sophos-SweepNT
• Trend Micro PC-cillin

CA Personal Firewall will not install if any of the following products are present:

• Agnitum Outpost Firewall 1.0
• Agnitum Outpost Firewall Pro 2.1
• eTrust EZ Armor (Unified Client)
• eTrust EZ Deskshield
• eTrust EZ Firewall
• F-Secure Security Suite
• Kaspersky Anti-Hacker
• Kerio Firewall 2.1.5
• Kerio Firewall 4.11 and 4.14
• Kerio Firewall 4.15 and 4.16
• McAfee Internet Security 6.0 Internet Security
• McAfee ISS 2003 Firewall
• McAfee ISS 2003 Internet Security
• McAfee Personal Firewall Plus
• Sygate Personal Firewall Pro 5.5
• Tiny Personal Firewall 5.5
• TrendMicro Internet Security 2002
• TrendMicro Internet Security 2003
• TrendMicro Internet Security 2004
• Zone Alarm
• Zone Alarm Pro

CA Anti-Spyware will not install if any of the following products are present:

• PestPatrol Corporate Edition 5.0.0.6
• PestPatrol Corporate Edition 5.0.2.3

How do I uninstall PC security programs already on my computer?
To uninstall PC security programs already on your computer, follow these steps:

1. Click on ‘Start’ at the lower-left of the screen
2. Click ‘Control Panel’ from the menu that appears
3. Select ‘Add or Remove Programs’
4. Once the list of programs installed on your PC appears, locate the PC security software you wish to remove
5. Click on the name of the PC security software program to be removed so it is highlighted, then click ‘Remove’

Repeat this process as often as necessary for any other PC security programs that may be on your computer until all are removed.


What is a virus?

A computer virus is a form of malicious software – also referred to as malware.

The forms of malware that anti-virus solutions protect against include the following:

Viruses – a small program that attaches itself to another program or document and replicates with the potential to cause damage.

Worms – specifically engineered to make extensive use of e-mail to spread them rapidly.

Trojans – programs that pretend to be something harmless but have a damaging or otherwise malicious intent.

Zombies – programs that install themselves on PCs and remain dormant until an external event triggers them into action. This could do damage to your PC, steal your personal information and send it to an unauthorized e-mail account, or even open up access to your PC remotely.


How do anti-virus solutions work?

Anti-virus solutions provide comprehensive protection by detecting viruses, worms, Trojans and zombies and disabling or removing them from your system.


How do viruses spread?

Viruses today are typically spread via e-mail, but can also be spread by sharing diskettes, network drives, or Internet downloads. Viruses cannot spread on their own; they must be triggered by someone to cause damage.


What kind of damage can viruses cause?

The type of damage viruses can cause varies dramatically. Some of them do a great deal of damage to files, even destroy the contents of a hard drive, while others install programs intended to corrupt or steal information from your PC.


How does CA Anti-Virus provide automated updates?

CA Anti-Virus is configured to automatically check and update virus signatures via a standard Internet connection. This process is completely automated and does not require user intervention.


What is a firewall?

A firewall is an important first line of defense for computer security. A firewall is software or hardware that acts as a barrier between your PC and the Internet. It prevents unauthorized access to your PC and hides your Internet-connected PC from view. All information leaving or entering your PC must pass through the firewall. It ultimately helps keep hackers away from your personal and confidential data.


What kinds of threats do firewalls protect against?

Firewalls protect against hackers and online intruders who steal personal and confidential data that could lead to identity theft. Firewalls inspect each “packet” of data as it arrives on either side of the firewall – inbound from the Internet or outbound from your computer. The firewall determines whether or not it should be allowed to pass or if it should be blocked.


If I already have anti-virus and anti-spyware software, do I need a firewall?

Yes. CA Personal Firewall stops unauthorized access and hides your PC from possible hacker attacks. Firewalls protect you from things that anti-virus software and anti-spyware software are not designed to find.

Anti-virus software detects and removes viruses, while anti-spyware software detects and removes spyware, adware, and other non-viral malicious code. Accordingly, CA Personal Firewall is the perfect complement to anti-virus and anti-spyware software, providing a key component of a multilayered security strategy.


What are the features of CA Personal Firewall?

CA Personal Firewall offers simple-to-use yet powerful features:

• Pre-configured Security Settings give you optimal protection right out of the box.
• Application Control informs you when programs attempt to access the Internet, and let you allow or deny access.
• Automatic Network Detection identifies the addition of a new network and ensures proper protection for your local network or router configuration.
• Ad Blocking cuts out annoying pop-up and pop-under ads, letting you surf in peace.
• ID Theft Protection allows you to store sensitive personal information, alerts you when it is about to leave your PC through the Internet or e-mail, and allows you to block the transmission, if desired.
• E-mail Protection identifies and quarantines potentially harmful e-mail attachments and prevents mass-mailing worms from propagating.
• Mobile Code Protection allows you to block malicious or untrusted mobile code (JavaScript, Active X, VBS Script, etc.)

What is Spyware?

Spyware includes a wide variety of non-viral applications that are typically loaded onto your PC without your knowledge. Spyware can steal your personal information, switch your homepage, re-direct your Web searches, display annoying ads, slow your PC to a crawl, or even control it remotely.


How do I get infected with spyware?

Spyware can enter your PC through everyday Web browsing, unauthorized software downloads, peer-to-peer file swapping, e-mail attachments, instant messaging and chat sessions, bundled with legitimate software, hacker Website downloads, and “drive-by” installs from Websites.


Why do I need anti-spyware software?

Spyware can lead to anything from PC crashes to increased spam to identity theft. These threats are rapidly proliferating and represent a major security and privacy risk.


If I already have anti-virus software, do I need anti-spyware software?

Your anti-virus protection is important – it detects and removes viral threats. However, your PC can be infected with other dangers such as spyware. Anti-spyware software is designed to stop these threats, which have unique properties that can remain hidden in your PC and cause serious problems.


Is my Webmail account protected by Anti-Spam?

Currently, Webmail applications are not protected by Anti-Spam, but will be by Fall 2007.


What is Spam?

Spam is the common term for junk e-mail or unwanted messages sent to one’s e-mail account.


How do I get Spam?

Spammers often use bulk e-mail programs to send out their unsolicited messages to lists of e-mail addresses that are often collected without the recipient’s knowledge. There are several ways spammers can obtain these e-mail addresses:

Harvesting from Websites – Most companies list e-mail addresses and contact information on their Websites. Spammers use web-crawlers to search for these e-mail addresses located on Web pages.

Mailing Lists – Many people sign up for mailing lists for newsletters, news alerts, coupons, special offers, and other interests. However, spammers can also sign up for these mailing lists and obtain e-mail addresses.

Usenet Posting – Spammers can also use bots to cruise newsgroups on Usenet in order to collect e-mail addresses.

Coincidental – Your e-mail address may be unique to your ISP, but it may also be used by several other people using different ISPs. Spammers use the front part of the e-mail address and change the ISP name to create a list of several e-mail addresses.


Can’t I get rid of spam e-mails by ‘unsubscribing’?

No. Any response to spam e-mails confirms the accuracy of your e-mail address and may result in even more spam messages.


Are there laws to stop spam?

The ‘Controlling the Assault of Non-Solicited Pornography and Marketing Act’ (CAN-SPAM) took effect in the United States in January 2004. The Act places certain restrictions on what bulk mail senders can do. If spammers comply, they can send their unsolicited e-mails. The CAN-SPAM Act also does not apply to e-mail sent from outside the United States, even though other countries around the world have some measures in place.


Do CA Parental Controls work on Macintosh PCs?

Currently, CA Parental Controls only run on Windows operating systems.


How do I block all Internet access with CA Parental Controls for only a part of the day/week?

CA Parental Controls allow you to define each user's allowed time to access the Internet. You can select the days/hours during which Internet access won't be allowed by going to the Access Time Table tab of the member, and select the time to restrict access to the Internet. You can also select a quota of browsing time, which will be counted when the user is allowed access to the Internet. During times that are allowed, the user will have filtered access to the Internet according to the policy set up for that person.


Do CA Parental Controls filter pornographic e-mails?

CA Parental Controls only restrict access to Websites. If an e-mail contains a link to a pornographic site, the site will be filtered once the link in the e-mail is clicked on. If the e-mail contains Web information that is retrieved upon opening the message, the Website content will be filtered.


How can I block/allow sites that CA Parental Controls don’t block/allow?

Individual sites can be added to the Custom Site List to be blocked or allowed and override the CA Parental Control engine. The site’s address can either be added as a URL or to be considered as an entire domain. This means all sub domains and internal pages of that domain will automatically be included.


Does the CA Parental Control function start automatically?

The Parental Control feature starts automatically each time your computer is started, even if the system tray icon is not there (when the product is in hidden mode). Also after a restart, the Parental Control feature is automatically running and filtering according to the Starting User settings.


How do I add more users to the Parental Control feature?

Adding users is very easy. In order to add more members or to Edit/Remove any member, complete the following steps:

1. Open the Parental Control menu and select the Preferences option.
2. Go to ‘Manager Members’ tab
3. Click on the Add button
4. Set the Member name and password
5. A new member is created with the Internet filtering policy inherited from the Default User.
6. You can now edit the member's settings by clicking on the member's image
7. Next, you can define this member’s settings (Image, Password, Web-Filters and Access Time Table)
8. You can change the Member settings any time you like

What does Default User mean?

A Default User is a user that comes with predefined "factory" settings. The Parental Control feature starts with a Default User. This user will not be required to enter a password to log in to the Parental Control feature, and therefore should be defined with the most restrictive Internet filtering policy.

When creating a new user, the new user inherits the settings of the Default User, which can be modified. If you have more then one user in the system, you can make any of the users to be the Default User.


How do I temporarily disable the Parental Control feature?

When using profiles:

1. Open the CA Parental Control menu and select the Log In option
2. Select the Administrator
3. Enter the Administrator password
4. Now the Parental Control feature will work under Free Access with no filtering at all

If you have not enabled profiles:

1. Open the CA Parental Control menu and select the Turn Off option
2. Enter the Administrator password
3. Now the Parental Control feature will work under Free Access with no filtering at all